Warranty Policy - Embedian, Inc., Trusted Embedded ARM/XSCALE Computers

1. Warranty

In order to provide the best service and customer satisfactions, Embedian has established this warranty service guideline for providing our customer the best service as possible.

1.1 Warranty Period Definition

To fulfill customers' demands in post-sales service, Embedian is providing the warranty based on the following categories effective from 05/01/2006:

Products manufactured by Embedian are covered from the date of shipment by a warranty for standard items. In the serial numbers the first two digits give the year of manufacture, and the third digit means the month (e.g., with A for October, B for November, and C for December and so on). For example, the serial number 06Fxxxx indicates March of year 2006.

Embedian manufactured products, excluding LCD backlight inverters, are covered by a two-year manufacturer warranty (from the date of delivery to the original purchaser). LCD's are covered for a one year period. Any products that are found to be defective within this warranty period will, at the option of Embedian, be replaced or repaired.
Non-Embedian manufactured components are covered by the respective manufacturers' warranties for integrated systems.
Warranty is counted from the shipped date (from the date of invoice).

1.1.2 Peripheral parts from third party manufacturer

All the computer peripheral parts that are not manufactured by Embedian are limited to the warranty provided by the original manufacturer. Examples of such products and accessories which include but not limited to HDDs, Power Supplies, Monitord, LCDs...etc. Please refer to the following table for warranty service provided by Embedian.

Parts	Warranty	In Warranty	Out of Warranty
HDD	1 year	Replace	Repair/Replace with charge
LCD Backlight Inverter	1 year	Repair/Replace	Repair/Peplace with charge
Touch Screen	1 year	Replace	Repair/Replace with charge
Keyboard/Keypad	1 year	Repair/Replace	Repair/Replace with charge
Monitor	1 year	Repair/Replace	Repair/Replace with charge
Power Supply	1 year	Repair/Replace	Repair/Replace with charge

1.2 Repair under Warranty

Customer is responsible for the costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped by using Embedian assigned carrier usually are UPS or Fedex after repair. If a rush or other shipment method is requested, the cost of shipping upgrade needs to be paid.

Warranty service covers replacement of the product with the same product or like product as determined by Embedian when the repair or direct replacement is unavailable.

1.3 Exclusions from Warranty

Warranty is not granted when:

The product has been found to be defective after expiration of warranty.
The product has been concluded to be faulty due to misuse, abuse, or unauthorized repair, whether by accident or other causes. Such conditions will be determined by Embedian in its sole discretion.
Serial tags, manufacturer seals have been removed, altered or tempered.
Product has been altered, reworked upon the request of customers.
Products damaged due to improper or inadequate packaging when returned for RMA purpose.
Product is damaged beyond repair due to nature disasters, for example, lighting strike, flood, earthquake, etc.
The products belong to special OEM and ODM case which have not signed up for any service agreement.

2. Extended Warranty

Warranty service is optional for a maximum of five years including the product standard warranty. Embedian provides extended warranty service at additional charge upon request. This is generally only available for a sizeable project. A formal contract is needed.

Optional Warranty (a maximum of 5 years) = Standard warranty + Extended warranty

Contracted products for repair service are classified into three categories: Embedian self-made standard product, OEM/ ODM product and out-source product. Service charge/rate is classified into the categories of mono-board and system with pertaining cost regulated.

Extended warranty and global warranty are performed by nearest Embedian regional service centers. During the extended warranty period, Embedian will, at its option, either repair or replace the product with a similar, functional and compatible product. Replacement Product or parts may include remanufactured or refurbished parts or components. The product is treated as exclusion from warranty same as above limitation.

Charge for contracted warranty service

Contracted repair expense = {Embedian-made product [selling price * (warranty rate + global warranty rate)] + out-sourcing product [selling price * (warranty rate + global warranty rate)]} * contracted quantity + Safety swap stock cost (OEM/ODM only)